Conveyancing events that look at maximising profit through innovation To increase profits in such a competitive market, busy law firms must maximise efficiencies when processing conveyancing work and generate new business wherever possible. LEAP, a leading cloud software provider for small law firms, is hosting two seminars, one in London at Microsoft’s headquarters and one at the Manchester Art Galleries, on how law firms can improve business profitability. These free to attend events look at how putting effective methods in place to convert incoming conveyancing enquiries into new … [Read more...]
How mobility is allowing small law firms to succeed
Peter Baverstock, the UK CEO of LEAP, talks about the advent of mobile computing and the impact that such technology is having on the success of small law firms. Mobile computing, it’s been heralded for years, but true mobility has not been a reality until now. With the coming of age of cloud technology and the dominance of the smartphone it’s now possible to access and progress all your matters from anywhere and at any time, even when working offline! Our clients are telling us that being able to work on the move is now key to running their practice, it also helps them attract the very … [Read more...]
LEAP enhances technical support and grows team
LiveChat support reduces average support time from hours to minutes. LEAP, the world’s leading cloud software provider for small law firms, has recently transformed its UK customer service model, moving from an inbound helpdesk telephone system to a LiveChat system, now over 80% of support enquiries are now resolved within 20 minutes. A client logs onto the LiveChat system, the call is automatically logged and the client is straight away talking to the technical support team. The team operates a triage system, similar to that used in a hospital accident and emergency room and over 80% of … [Read more...]
Use mobile technology to delight clients and retain business
Do colleagues in your firm book cabs on Uber, organise holiday accommodation on Airbnb or check Yelp for restaurant ratings? Technology consumption is changing the way people discover and choose services, and legal advice is no exception. If you still use manila folders to store your matter information or email to share it, it’s time to rethink your client service. Here are four back-of-house efficiency gains that translate into better client service. Match client service in your firm with the service delivered by companies you love to win and retain more business. 1. Ensure you can … [Read more...]
Inefficient software the silent law firm killer: 7 ways to tell if your law firm is suffering
Ramsey Cabbani is the General Manager of Business Development at LEAP UK and has been helping small law firms choose the right solution for their needs for over 20 years. The biggest challenge for small firms is not only choosing the right software for their needs, but also being able to identify and acknowledge when their existing software is more of a hindrance than an asset. With an abundance of choices, and an overload of information, it’s difficult to ascertain which solution is right for your firm. To help you get started, here are the 7 signs that it’s time for a software … [Read more...]
Legal IT in the 21st century
What clients are looking for today are lawyers who are responsive and have all the information about their matter available all the time. The idea that one should need to wait to get back to the office for matter information is anachronistic. Your competitors will crush you and your firm will face steady inevitable decline if you ignore this. The success of every law firm has always been dependent on the quality of service provided by their lawyers. And that service, outside of legal skills, is largely dependent on the quality of the information that modern technology can … [Read more...]
5 ways Smartphones are transforming the way lawyers work
Smartphones are transforming the way lawyers work. Information that was previously inaccessible in in-house document management and accounting systems is now available to you as a modern lawyer where ever you go. With a great practice management system you can move out of the office (or even around it to a conference room perhaps) and still have all the practice management information available to you. The connection between your desktop and access to information has finally been broken. Enjoy practice more: convenience for you, the lawyer One of the most common requests we came … [Read more...]
Lawyers LEAP for new Case Management solution at LegalEx.
By Katie MacKillop, Product Consultant at LEAP Last week we spent two hectic days at LegalEx, the biggest show specifically for small law firms in the UK at the Excel centre in London’s Docklands. We had been the previous year, so we knew it was likely to be good for us, but we weren’t prepared for the reception we were to get this time. I was “volunteered” to give our presentation on “Cloud Technology and the Modern Law Firm” and, as there were several presentation streams at the same time I was wondering what kind of turn-out we would get for the presentations. I needn’t have worried … [Read more...]
New Version of LEAP brings greater efficiency, better time keeping and mobility.
LEAP, the world’s leading cloud software provider for small law firms, announces its latest version which will help small law firms operate more efficiently and productively. It includes a number of time saving features and will enable mobility and better collaboration with colleagues. Main features of the latest version: Sophisticated time capture – accurate and tracked time recording in the office or on the move Continue working in Microsoft Office and everything is automatically saved back to the electronic matter Smartphone app – work from anywhere with automatic syncing of … [Read more...]
The Paperless Office: Dream or reality? 5 Practical Tips for a 21st Century law firm
Some lawyers (you’d be surprised how many) have a simple system where every email they send and receive is printed out and placed carefully in a manila folder. What an incredible waste of time and money this is! How risky. How unnecessary. I don’t run a law firm but I have visited many over the years and I can answer the question posed in the title in the affirmative. Yes it is a reality. There are paperless law firms operating today. I have seen them and it really does work. Changing from paper to paperless takes courage and the acceptance that properly stored electronic data is far … [Read more...]