It is easy to underestimate the term ransomware as just being another technical term to confuse the lay person in the baffling world of technology jargon. But the operative word is ‘ransom’, recent high-profile cases brought to the world’s attention the seriousness of this form of cyber-attack. As large organisation are held to ransom, it highlights that cyber extortion is a serious threat which can cause great uncertainty for any business. With Ransomware servers on your own premises are the primary target because of their vulnerability. Your staff are busy and are not trained on cyber … [Read more...]
How are lawyers using mobile technology?
LEAP undertakes survey of solicitors to find out the importance of mobility when running a successful legal practice. The demand for access to business information has grown dramatically. Over 80% of the UK population has a smartphone and over two thirds of adults have access to a tablet. Current estimates predict over 75% of internet use will be on a mobile device in 2017, with this increasing to 80% in 2018. The legal sector needs to adapt to keep up with the mobility trend. Clients are transforming their business processes and lawyers need to change accordingly. Forward-thinking … [Read more...]
Four things small and mid-sized businesses need to profit from the digital transformation
The digital age continues to deepen its impact on businesses of every size. Large companies are routinely challenged by smaller, more innovative competitors. Organisations that have dominated their industries for decades risk being displaced virtually overnight by data-powered business models. And the right technology makes all the difference. For many smaller companies, traditional ways of managing data make it hard to capitalise on the digital transformation. Simply storing large amounts of data locally can be prohibitively expensive, and implementing the tools to make sense of it adds a … [Read more...]
Manage less, do more: Windows 10 and Office 365
For small and mid-sized businesses, productivity is essential. With everyone wearing multiple hats and working hard to outrun larger competitors, you need technology that can help you make the most of every moment – but that isn’t difficult to deploy or manage. That’s doubly true when growth hits, requiring you to bring new people on, grow your technical capabilities, and yet avoid crippling complexity. Simply put, investing in the right technology for small business management sets your business up for the future. Together, Office 365 and Windows 10 offer a platform for success that lets … [Read more...]
The Secret to Profitable Conveyancing
Conveyancing events that look at maximising profit through innovation To increase profits in such a competitive market, busy law firms must maximise efficiencies when processing conveyancing work and generate new business wherever possible. LEAP, a leading cloud software provider for small law firms, is hosting two seminars, one in London at Microsoft’s headquarters and one at the Manchester Art Galleries, on how law firms can improve business profitability. These free to attend events look at how putting effective methods in place to convert incoming conveyancing enquiries into new … [Read more...]
How mobility is allowing small law firms to succeed
Peter Baverstock, the UK CEO of LEAP, talks about the advent of mobile computing and the impact that such technology is having on the success of small law firms. Mobile computing, it’s been heralded for years, but true mobility has not been a reality until now. With the coming of age of cloud technology and the dominance of the smartphone it’s now possible to access and progress all your matters from anywhere and at any time, even when working offline! Our clients are telling us that being able to work on the move is now key to running their practice, it also helps them attract the very … [Read more...]
LEAP enhances technical support and grows team
LiveChat support reduces average support time from hours to minutes. LEAP, the world’s leading cloud software provider for small law firms, has recently transformed its UK customer service model, moving from an inbound helpdesk telephone system to a LiveChat system, now over 80% of support enquiries are now resolved within 20 minutes. A client logs onto the LiveChat system, the call is automatically logged and the client is straight away talking to the technical support team. The team operates a triage system, similar to that used in a hospital accident and emergency room and over 80% of … [Read more...]
Use mobile technology to delight clients and retain business
Do colleagues in your firm book cabs on Uber, organise holiday accommodation on Airbnb or check Yelp for restaurant ratings? Technology consumption is changing the way people discover and choose services, and legal advice is no exception. If you still use manila folders to store your matter information or email to share it, it’s time to rethink your client service. Here are four back-of-house efficiency gains that translate into better client service. Match client service in your firm with the service delivered by companies you love to win and retain more business. 1. Ensure you can … [Read more...]
Inefficient software the silent law firm killer: 7 ways to tell if your law firm is suffering
Ramsey Cabbani is the General Manager of Business Development at LEAP UK and has been helping small law firms choose the right solution for their needs for over 20 years. The biggest challenge for small firms is not only choosing the right software for their needs, but also being able to identify and acknowledge when their existing software is more of a hindrance than an asset. With an abundance of choices, and an overload of information, it’s difficult to ascertain which solution is right for your firm. To help you get started, here are the 7 signs that it’s time for a software … [Read more...]
Legal IT in the 21st century
What clients are looking for today are lawyers who are responsive and have all the information about their matter available all the time. The idea that one should need to wait to get back to the office for matter information is anachronistic. Your competitors will crush you and your firm will face steady inevitable decline if you ignore this. The success of every law firm has always been dependent on the quality of service provided by their lawyers. And that service, outside of legal skills, is largely dependent on the quality of the information that modern technology can … [Read more...]